Protecting your personal information, payment data, and browsing experience is our top priority at ek9997. This privacy policy explains what data we collect, why we collect it, and how we use and safeguard it.
Last Updated: January 2026
When you register on ek9997, we collect your full name, date of birth, mobile number, and email address. This information is essential for creating your account and verifying your identity. In accordance with Bangladesh's legal requirements, your National ID (NID) or passport details may also be collected to verify your identity before financial transactions. It is your responsibility to ensure the information you provide is accurate and up to date. Providing incorrect information may result in your account being suspended or terminated.
Documents are verified as part of the KYC (Know Your Customer) process and stored securely on encrypted servers. You will be notified once a document has been approved or rejected.
Ek9997 operates entirely in Bangladeshi Taka (৳ BDT). When you make a deposit or withdrawal, we collect your bKash, Nagad, or Rocket mobile banking number or bank account details. This information is used solely to process transactions and prevent fraud. Full card or bank account numbers are never stored on our servers — only tokenized references are kept. Records of all financial transactions are retained for a specified period in accordance with regulatory guidelines.
Your transaction history is available at any time from your account dashboard. If you notice any unauthorized transaction, please contact our support team immediately.
When you browse the ek9997 platform, certain technical information is collected automatically — such as your device type (mobile/desktop), operating system, browser name and version, screen resolution, and IP address. This information is used to identify technical issues, maintain security, and improve the user experience. Login time, logout time, features used, and page views are tracked for each session. This data is not sold individually and is used for internal analytics only.
Location data is collected only with your permission and is used solely to verify eligibility in applicable regions.
Your information is used to create and manage your account, process transactions, and run gaming operations. Account balance, bonuses, and betting history are stored to ensure accurate service. This data is also needed to assist you whenever issues arise.
Device and login data are analyzed to detect unusual transactions, multiple accounts, or suspicious activity — all to keep your account secure. You will be alerted immediately by SMS or email if any suspicious activity is detected.
We analyze your gaming preferences and history to send you relevant bonus offers and promotions. You can opt out of marketing communications at any time. Even after opting out, you will continue to receive important account-related messages.
Analytics data is used to monitor platform performance, test new features, and improve the user experience. This analysis is entirely statistical — no individual user is identified. Crash reports and performance logs are reviewed internally by ek9997's engineering team.
Cookies are small text files stored in your browser or device when you visit the ek9997 platform. They help keep your login session active, remember your preferences, and ensure the platform runs smoothly. Some core features may not work properly without cookies, but disabling optional cookies will not affect the main service. We use three types of cookies: essential cookies, functional cookies, and analytics cookies.
You can delete or block non-essential cookies at any time through your browser settings. All modern browsers include cookie management options — Chrome, Firefox, and Safari all support this. On your first visit to the ek9997 platform, a cookie consent banner will appear where you can accept or decline optional cookies. Keep in mind that disabling analytics cookies may limit some personalized features, but your core gaming experience will remain unaffected. We do not use any third-party advertising or tracking cookies.
To withdraw your consent, contact our support team or delete cookies directly from your browser settings.
Ek9997 retains your personal data only for as long as necessary to provide our services or meet legal obligations. Data for active accounts is kept for the duration the account remains open. After an account is closed, financial transaction records may be retained for up to 7 (seven) years in line with Bangladesh's financial regulations. Identity documents submitted for account verification are kept for a maximum of 5 years after account closure, after which they are securely deleted. Gaming history and log files are generally deleted automatically within 90 days to 1 year.
Once you request account closure, we will begin the process of deleting all personal data beyond legally required limits within 30 business days. A confirmation of data deletion will be sent to your registered email address.
All data transmitted on the ek9997 platform is secured via TLS/SSL encryption, making communication between your browser and our servers completely unreadable to third parties. Sensitive data stored on our systems — particularly passwords and payment information — is protected with AES-256 encryption. Our data centers have both physical and digital security measures in place, and regular third-party security audits are conducted. We encourage all users to enable two-factor authentication on their accounts. In the event of a data breach, we are obligated to notify the relevant authorities and affected users within 72 hours.
Our security team monitors the platform 24/7 and is ready to respond to any threat quickly. You can also help protect your own account by changing your password regularly and never sharing it with anyone.
Ek9997 never sells, rents, or commercially transfers your personal data to third parties. Your name, mobile number, email, or financial information is never shared with any advertising network or data broker. Your gaming habits or usage patterns are not passed on to external companies for marketing purposes. This commitment is fundamental to our service, and we uphold it strictly.
There are specific, limited circumstances in which your data may be shared. First, minimum necessary transaction details are shared with authorized payment gateway providers such as bKash, Nagad, or Rocket to complete payment processing. Second, if a lawful authority or law enforcement agency in Bangladesh requests information through a legal order, we are required to comply. Third, information about suspicious activity may be shared with regulatory bodies responsible for preventing fraud or money laundering. Fourth, third-party technical service providers — such as cloud hosting or cybersecurity firms — may access data, but they are contractually bound to meet our privacy standards.
Any third-party provider is given only the minimum data necessary for their specific task and is not permitted to use that data for their own purposes.
If ek9997 is ever merged, sold, or transferred as part of a business transaction, your data may be included in that process. In such cases, the new entity will be bound by this same privacy policy. We will notify all users in advance by email and give them the option to close their account if they wish.
Every ek9997 user has the following rights regarding their personal data. To exercise any of these rights, simply contact our support team — we are obligated to respond within 30 business days.
Whenever this Privacy Policy is updated, we will revise this page and change the "Last Updated" date at the top. For significant changes, all active users will be notified in advance by email or SMS. Continued use of the platform after any changes will be taken as your acceptance of the updated policy. For major changes, however, we will seek your explicit consent. Previous versions of the policy are kept in our archive and are available upon request.
We encourage users to review this policy periodically, especially when new services are introduced on the platform.
For any privacy questions, complaints, or rights requests, please reach out to our dedicated support team. Our support team is available 24/7 and provides assistance in Bengali. Use the email address below to get in touch.
When submitting a request, please include your registered mobile number or email address so we can verify your identity quickly. For common issues, visit our FAQ section where many frequently asked questions are already answered.
Your data is protected, your transactions are secure, and your privacy is guaranteed at ek9997. Join Bangladesh's leading online gaming platform and enjoy the best entertainment in a trusted environment. Register today and claim your special welcome bonus.